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Delivery & Returns Policy

1. Delivery

Trade Customers – Carriage Paid order £50.00 + VAT.

Merchant Customers – Carriage Paid order £125.00 + VAT (due to merchant discounts).

We shall arrange despatch to the delivery address provided on your order and on our records as quickly as possible or by the date you specify if it is reasonable.

The delivery date on the acknowledgement of order (if applicable) is our best estimate only. You may not reduce the price or make any claim against us if the goods are delivered after that date. If we do not deliver by that date we shall use our best efforts to deliver within a reasonable time afterwards.

We may deliver in stages and invoice you separately for each stage. Each stage will be treated as a separate contract.

If the quantities of goods delivered vary from the acknowledgment of order you must pay for them at contract rate.

If you ask us to delay delivery we will do so if we can, but may charge you for storage.

You give us (our employees and agents) the right of access to all premises under your control to deliver, inspect or remove goods. That right may not be revoked until you have paid all monies owing.

Goods to be collected by yourselves or your agents will be invoiced on the due collection date as stated in the acknowledgment of order. We reserve the right to deliver and charge carriage if the goods are not collected within 10 days of the due collection date.

Goods are not offered on a sale or return basis. Returns must first be agreed in writing and are subject to a handling charge.

2. Inspection and shortages

You must inspect the goods as soon as you receive them.

If you cannot examine the goods the delivery note must be marked “not examined”.

We are not liable for shortages or defect that should have been seen on a careful inspection and which you do not tell us about within three working days of delivery (and confirm in writing).

We are not liable for any other defects unless we receive a written complaint within seven days of delivery.

If we are told about defects and shortages within those limits we will supply replacements or adjust the price, but otherwise you may not make any claim or reduce the price.

3. Returns

All returns requests are to be emailed to returns@arctic-hayes.com. An Authorised Returns Note will then be issued and emailed, once you are in receipt of this please place inside the package and return goods to:

Returns address

Arctic Hayes Ltd
Unit 11 Glover Way
Parkside Industrial Estate
Leeds
LS11 5JP

To enable us to service you better, we would ask that you follow the procedures laid out below for all returns.

Email, phone or fax your request to our Sales Office. Please provide the part number, quantity, relevant delivery note number and the reason for the return, as this information is required for us to process your request.

On receipt of the above information, we will forward you a completed Authorised Returns Note. Please do not include any items not on the list of returns. Only authorised goods will be processed for credit, once tested/ inspected.

When the goods are ready for collection / delivery, please contact the office. If required, we will arrange collection of the goods at a time convenient to you.

Your goods will be returned to our warehouse in Leeds. Upon receipt we will check the goods against the ARN and issue a credit where appropriate. You will be advised the details of any rejected goods (e.g., misused or non-stock items) within ten working days, giving you the opportunity to advise us if you would like them to be returned or disposed of on your behalf. We will credit in full any item which is found to be faulty, sent to you in error or which you have received damaged. We must be notified within three working days of receipt of the goods. Non-stock items which have been ordered for you (referred to as specials) cannot be returned unless we have supplied them incorrectly.

4. Warranty

Those items which are deemed to be faulty must be returned to Arctic Hayes for inspection. Any item that is deemed to have been misused will not be replaced. Should an immediate replacement be required, Arctic Hayes will issue a replacement and you will be charged accordingly. When confirmation is received that the item is faulty a credit will be issued.

Should you wish to return goods for any other reason, please contact your Sales Representative to discuss. We aim to assist in all cases, however, depending on circumstances, they may have to refuse your request or the return will be subject to a 15% handling and re-stocking charge. You may also be asked to cover the cost of returning the goods to us. Once agreement has been reached you should then follow the above returns procedure.

Please note that goods returned to us without the correct paperwork will not be processed.

We aim to have credits issued within ten working days of valid returns being received. Please assist us to achieve this by following the correct procedures at all times.

5. Force Majeure

We are not liable for delays caused by matters outside our control, such as:-

  • Act of God.
  • War.
  • Riots & civil disturbances.
  • Fire or explosions.
  • Trade disputes.
  • British or Foreign Government action or regulations.
  • Accidents.

If delays are experienced due to any of these reasons, we shall tell you as soon as we are reasonably able to do so. If the delay lasts for more than three months either of us may give written notice to cancel the contract. You will then pay for any goods you have received and we will refund any advance payments.

© 2019 Arctic Hayes Ltd | Company Number: 01582704 | VAT Number: 359 9018 17 | Powered by Shopfront

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