All returns requests are to be emailed to firstname.lastname@example.org an Authorised Returns Note will then be issued and emailed, once you are in receipt of this please add this to the outer box and return goods to:
Arctic Hayes Ltd
C/O Industrial Super Stores
Unit 3 The Albion Trading Estate
As you are no doubt aware, returning goods to a supplier can be a frustrating, costly and time-consuming process. In order to provide a better service to you, our customer, we need to improve the speed and efficiency of our returns process. To enable us to service your account better, we would ask that you follow the procedures laid out below for all returns.
Those items which are deemed to be faulty must be returned to Arctic Hayes for inspection. Any item that is deemed to have been misused will not be replaced. Should an immediate replacement be required, Arctic Hayes will issue a replacement and you will be charged accordingly. When confirmation is received that the item is faulty, credit will be issued.
Should you wish to return goods for any other reason, please contact your Sales Representative to discuss. We aim to assist in all cases, however, depending on circumstances, they may have to refuse your request or the return will be subject to a 15% handling and re-stocking charge. You may also be asked to cover the cost of returning the goods to us. Once agreement has been reached you should then follow the above returns procedure.
Please note that goods returned to us without the correct paperwork will not be processed.
We aim to have credits issued within ten working days of valid returns being received. Please assist us to achieve this by following the correct procedures at all times.
Thank you for your co-operation.