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Our products

Returns Policy

All returns requests are to be emailed to returns@arctic-hayes.com an Authorised Returns Note will then be issued and emailed, once you are in receipt of this please add this to the outer box and return goods to:

Returns address

Arctic Hayes Ltd
C/O Industrial Super Stores
Unit 3 The Albion Trading Estate
Mossley Road
Ashton-under-Lyne
OL6 6NQ

Dear Customer,

As you are no doubt aware, returning goods to a supplier can be a frustrating, costly and time-consuming process. In order to provide a better service to you, our customer, we need to improve the speed and efficiency of our returns process. To enable us to service your account better, we would ask that you follow the procedures laid out below for all returns.

  1. Email, phone or fax your request to our Sales Office. Please provide the part number, quantity, relevant delivery note number and the reason for the return as this information is required for us to process your request.
  2. Advise the number of parcels which need collecting / will be returned.
  3. On receipt of the above information, we will forward you two completed Authorised Returns Notes (one should be retained for your records, and the other should be returned with the goods). Please do not include any items not on the list of returns. Only authorized goods will be processed for credit.
  4. When the goods are ready for collection / delivery, please contact the office. If required, we will arrange collection of the goods at a time convenient to you.
  5. Your goods will be returned to our warehouse in Leeds. Upon receipt we will check the goods against the ARN and issue a credit where appropriate. You will be advised the details of any rejected goods (e.g., misused or non-stock items) within ten working days, giving you the opportunity to advise us if you would like them to be returned of disposed of on your behalf. We will credit in full any item which found to be faulty, sent to you in error or which you have received damaged. We must be notified within five working days of receipt of the goods. Non-stock items which have been ordered for you (referred to as specials) cannot be returned unless we have supplied them incorrectly.

Warranty

Those items which are deemed to be faulty must be returned to Arctic Hayes for inspection. Any item that is deemed to have been misused will not be replaced. Should an immediate replacement be required, Arctic Hayes will issue a replacement and you will be charged accordingly. When confirmation is received that the item is faulty, credit will be issued.

Should you wish to return goods for any other reason, please contact your Sales Representative to discuss. We aim to assist in all cases, however, depending on circumstances, they may have to refuse your request or the return will be subject to a 15% handling and re-stocking charge. You may also be asked to cover the cost of returning the goods to us. Once agreement has been reached you should then follow the above returns procedure.

Please note that goods returned to us without the correct paperwork will not be processed.

We aim to have credits issued within ten working days of valid returns being received. Please assist us to achieve this by following the correct procedures at all times.

Thank you for your co-operation.