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Our products


Welcome to the Arctic Hayes Frequently Asked Questions page.

Click on the links below to jump to the section your are interested in:

Access Panels FAQ
Aerosols, Solutions & Greases FAQ
Carbon Monoxide & Smoke FAQ

Dust Sheets/ Floor Protection FAQ
Fix It Fast Range FAQ
Pipe Freezing FAQ

Servicing Tools FAQ
Smoke Products FAQ
Vortex – Soldering & Brazing FAQ

If you still cannot find what you are looking for please call our office on 0113 271 5245 and one of our team will be happy to help you. 


Are the access panels clinically rated? No, we do Fire rated access panels but they are not clinically rated.
What colour are the access panels? The access panels are designed to be painted so are off white, they are not brilliant white.
Are the access panels air tight? The standard access panels are not air tight, the fire rated access panels are.
What size are the access panels?

The size stated in the catalogue is the door size/size of hole that will need to be cut. The actual sizes are –

APS100 – 180mm x 130mm

APS150 – 190mm x 270mm

APS200 – 240mm x 240mm

APS300 – 360mm x 360mm

APS350 – 410mm x 410mm

APS560 – 610mm x 600mm



Can PH021 be used on refrigerant gases? No, PH021 cannot be used for this as the solution is too thin. Need to use PH026T as this is a thicker solution.
Does the leak detection fluid have a shelf life? No, there is no shelf life on the leak detector fluid.
The leak detection fluid is a different colour than the last bottle purchased? The colour of the fluid can change from batch to batch, it is the colour additives in the formula and this is not an issue with the product. The colour of the fluid can also change if the product has been frozen and de frosted.
Can the silicone grease be used on a plastic Push Fit fitting for pipework? Yes, the silicone grease can be used as it is WRAS approved.
Can Crack-It (CI/400) be used to release a seized up stop tap? Yes, it can be used for this.
Can the 665016 silicone grease be used on gas? It is not designed for gas but can be used. The gas cock grease (665014) is designed to be used on gas.



Why isn’t there an expiry date on the PH019AC Carbon monoxide detectors? The date is left blank as the end user should put the expiry date on the units themselves. The units work for 6 months once opened.
Can the COA2 be used for industrial purposes? Yes, the COA2 can be used anywhere CO2 could be detected.
Is the COA2 tamper proof? No, it is not classed as tamper proof but it is a sealed unit.
Can silicone set the COA2 alarm off? Yes, most aerosols & greases can set the alarm off. Including, detergent, paint & hairspray.



Can 666019 (Hayes Carpet Protector - 520mm x 100M - Self Adhesive) be used on vinyl flooring? No, this product can only be used on carpet, a test must be done on a strip of carpet before intended use.



Is the size stated in the catalogue the exact size of the washers? No, the size stated in the catalogue is the size of fitting the washer would fit on. E.g. W8 (1/2 in Fibre Pillar Tap Washer) 1 ½” Outside diameter, ¾” inside diameter.


pipe freezing

How can you tell when half a can of AS2 has been used? (AS2 can complete 2 x 8-15mm freezes or 1 x 28mm freeze)? Full can of AS2 weighs 610g, the product weighs 498g. AS2 can do 2 x 8-15mm freezes depending on the conditions in room.
What is the product weight of ZE1? (ZE1 can complete 1 x 8-15mm freezes) ZE1 has a fill of 150ml. The empty can weighs 101g, the product weighs 176g. The total weight of ZE1 is 277g.
What is the product weight of ZE2? (ZE2 can complete 2 x 8-15mm freezes or 1 x 28mm freeze) ZE2 has a fill of 300ml. The empty can weighs 125g, the product weighs 356g. The total weight of ZE2 is 481g.
What is the product weight of ZEP1? ZEP1 has a fill of 509ml. The empty can weighs 130g, the product weighs 600g. the total weight of ZEP1 is 730g.
Can a soldered joint be affected by freezing the pipe? Freezing a soldered joint wouldn’t have any affect unless the joint has pre-existing damage.
The stop tap/valve isn’t 50cm away from the jacket, will this affect the freezing process? Ideally the jacket needs to be at least 50cm/18” away from a valve/stop tap. If this is not possible the valve needs to be open so the pressure can escape. If the valve is closed/cannot be opened this can cause the pipe to split.
Can the freezing jackets be cut down to size? The Professional freezing jackets (MUFF’s) cannot be cut, the Disposable jacket (ASM01) can be cut down.
Can AS1 & AS2 freeze Steel/Plastic & Iron pipes? Freezing guidelines are for copper Pipes, any other type of pipe will need at least 25% more product & time (Depending on conditions) Will not freeze Polybutylene pipes.
Are you able to purchase spare washers for the VPOL? Yes, our product code is VSK.
What is the length of the ELITE820 Jacket? The jacket is approximately 4 ¾” / 120mm long.
What is the length & diameter of the MUFF2? The MUFF2 is approximately 14cm in Length & 6cm in diameter.
Will the pipe freezing cans work if the can is tilted? Yes, the cans will work if tilted but will not work if the can is upside down.
The pipe freezing instructions state that the jackets are different colours but are all blue? The outside of the jackets are blue, the Velcro on the inside is coloured. (only on MUFF’S, ASM01 is blue)
Will the pipe freezing kits freeze a 15mm hot water pipe? The water cannot be stopped and the temperature is 40 degrees. No, all running water needs to be stopped. Turn water off at the mains or ensure no running water in building. The pipe will not freeze if there is any running water.
How do you know when enough product has been used and the pipe has frozen? The jacket will click when the plug has formed meaning enough product has been used. There will also be visible frost on the jacket.
Does the PSCOM kit come with 3 pieces of nylon tube? The image on the instructions shows three pieces. No, the kit comes with two pieces of nylon tube (NTB04). This is designed to be cut if required.
How many freezes can you get from a can of PG01? It depends on the conditions in the room and size of the pipe. It can freeze up to 7 pipes.
Do the freezing jackets have a limited number of uses? The ASM01 jackets are disposable and designed for a single use. The MUFF jackets have no limited number of uses.
Can pipes be frozen if there is anti-freeze in the system? Yes, the pipe can be frozen but it will take more product & time to freeze.




What is the tolerance for readings on 888000? The tolerance for 888000 is +/- 5%.
How do you use the 888000 U Flow cup? Run water through the top of the flow cup, the reading is where the constant flow of water starts.
The valve on the Pressure vessel hand pumps (221002) is not closing? The valve works opposite way to most – The lever pushed up is a closed valve, the lever pushed down is an open valve.
The description of 221002 says 0-5 bar but the pressure gauge goes to 11 bar? The description of the product is incorrect, the unit is 0-11 bar.



What is the smoke output for PH009B in cubic metres? The smoke output for PH009B is 2mtr Cubed.
Does the smoke alarm need to be switched off when using a smoke pen? The smoke pens can set off smoke alarms so you are best switching it off if you do not want alarm going/sounding.
Can smoke pellets be used on animals, E.g: Moles, Bees & Pigeons? Smoke pellets have not been designed for this purpose, they are meant for testing flues. Our products have not been tested for this use.
Are smoke pellets toxic? The pellets are an irritant but are not toxic. It is not advised you stay in the room when lit but it won’t cause any harm, may just make your eyes itch.
Can the coloured smoke pellets be used on an irrigation system? No, they are not suitable for use on an irrigation system.
Can smoke pellets be lit and used on their side instead of stood up? They can be used on their side but may not have the same burn effect – may leave some product behind.
Can the smoke pellets set off a heat sensor? No, there isn’t enough heat omitted from a pellet to set off a heat sensor. However, they can set off smoke alarms.
How do you insert the refill stick into the smoke pens? Hold the silver button at the top of the pen and push the refill stick in.
Are the smoke pellets meant to pop? They can pop if there are air bubbles trapped in the product. This is not a fault/issue.



Can a different brand of gas be used with our torches (VT2)? Our torches have only been tested with our gas (VG1/VG2). We wouldn’t recommend using any other brand with the torches.
Can the gas canister be disconnected from the torch when it is still full? Yes, the gas canisters have a stopper so gas will not escape once disconnected. You need to unscrew the can, it may make a hissing sound but this is normal.
Can VG1/VG2 be disposed of with general waste? The canisters can be disposed of with general waste if the valve is removed. If the valve is not removed the canisters would need to go to a local waste disposal site.
Can VG1 been used on Platinum? Our gas has not been tested on platinum. Our gas (VG1/VG2) has been tested and is used on plumbing products which have a much lower melting point. Depending on the burning apparatus used it could reach the melting point. Our gas can burn up to 1300 degrees, the melting point of platinum is 1770 degrees.